sagili Terms & Conditions

1.1  These Terms and Conditions ("Terms") govern the relationship between sagili ("sagili", "we", "us", "our") and any individual ("you", "the Player", "User") who accesses, registers on, or otherwise makes use of the sagili.bet website and its associated services, including but not limited to live casino games, online slots, sports betting, bingo, and any promotional products offered by sagili.

1.2  By registering an account, making a deposit, placing a bet, or otherwise using any part of the sagili platform, you agree to be legally bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any game-specific or promotion-specific rules published on sagili.bet. All such documents form part of the agreement between you and sagili.

1.3  These Terms are available in English. In the event of any inconsistency between a translated version and the English version, the English version shall prevail.

1.4  sagili reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of amended Terms constitutes acceptance of those amendments. Players are advised to review the Terms periodically.

2.1  For the purposes of these Terms, the following definitions apply:

• "sagili" / "Platform" refers to the online gaming and betting platform operated at sagili.bet, including all games, services, features, and promotional activities available thereon.
• "Account" means the registered user account created by a Player on the sagili platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time, excluding any bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits , free bets, cashback amounts, or other non-cash incentives credited to a Player's Account pursuant to a sagili promotion.
• "Wagering Requirement" means the number of times a Bonus Fund amount must be staked before it or any winnings derived from it may be withdrawn.
• "KYC" refers to the Know Your Customer identity and age verification process required by Philippine regulations and applied by sagili to all accounts.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body responsible for the regulation and supervision of gaming activities in the Philippines.
• "Restricted Jurisdiction" means any country, territory, or region in which access to online gambling is prohibited or restricted by applicable law.

3.1  To register and maintain an Account on sagili, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You are at least 21 years of age, in accordance with the minimum age requirements for real-money gaming activity under Philippine law;
• You are physically located in a jurisdiction where online gambling is lawful and you are legally permitted to participate in online gaming;
• You are registering as an individual for personal, recreational use only and not on behalf of any other person or commercial entity;
• You are not a current employee, contractor, director, or immediate family member of an employee of sagili or any of its affiliated entities;
• You do not already hold an existing Account on the sagili platform;
• You are not subject to any self-exclusion order, cooling-off period, or account restriction applied by sagili or any PAGCOR-regulated gaming operator.

3.2  During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, contact number, and a valid email address. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account closure and forfeiture of funds.

3.3  sagili reserves the right to request supporting documentation at any stage to verify your identity, age, address, and source of funds. Acceptable documents include government-issued identification (such as a Philippine passport, SSS card, driver's license, or UMID card), proof of address, and bank or e-wallet statements. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

4.1  Each Player may hold only one Account on the sagili platform. The opening of duplicate or multiple Accounts by the same individual is strictly prohibited. sagili employs technical and manual procedures to detect duplicate accounts. Where duplicate accounts are identified, sagili reserves the right to close all associated accounts, confiscate any bonus funds, and withhold pending withdrawals pending investigation.

4.2  You are solely responsible for maintaining the security and confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party or permit any other individual to access or use your Account.

4.3  sagili will never contact you by any channel to request your password or full payment card details. If you receive any such request purporting to come from sagili, you should treat it as fraudulent and report it to our support team immediately.

4.4  If you suspect that your Account has been accessed without your authorization, you must notify sagili support immediately via live chat or email. sagili will take reasonable steps to investigate and, where appropriate, suspend the Account pending the outcome of that investigation.

4.5  Accounts that have been inactive — meaning no login, deposit, or betting activity — for a continuous period of twelve (12) months may be classified as dormant. sagili will notify the Account holder prior to any dormancy fees or closure actions being applied, in accordance with its dormant account policy in effect at that time.

5.1  sagili accepts deposits in Philippine Peso (PHP / ₱) via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, USDT, 7-Eleven, and Bayad Center. Available payment methods may vary and are subject to change. The current list of accepted methods is displayed on the cashier page of the sagili platform.

5.2  All deposits are subject to minimum and maximum limits as published on the sagili cashier page. Deposits are generally credited to your Account immediately or within a short processing period depending on the payment method used.

5.3  Withdrawals will be processed to the same payment method used for the most recent deposit, or to a verified payment method associated with your Account, in accordance with sagili's withdrawal procedures. sagili reserves the right to request additional verification documents before processing any withdrawal.

5.4  sagili does not accept payments from third parties. All deposits must come from a payment account held in your own name. Any deposit identified as originating from a third-party account may be returned and the associated Account suspended pending investigation.

5.5  Withdrawal requests are generally processed within the timeframes published on the sagili cashier page. Processing times may be extended where additional KYC verification is required or where a withdrawal triggers a fraud or compliance review.

6.1  sagili may from time to time offer bonuses, free bets, free spins, cashback, reload bonuses, loyalty rewards, and other promotional incentives to new and existing Players. Each promotion is subject to specific terms and conditions published at the time of the offer, including eligibility criteria, opt-in requirements, qualifying games, wagering requirements, minimum odds, and expiry dates.

6.2  Bonus Funds are credited separately from real-money funds in your Account. Unless the specific promotional terms state otherwise, real-money funds will be used for wagering before Bonus Funds. Bonus Funds and any winnings derived from them may not be withdrawn until the applicable Wagering Requirement has been completed in full.

6.3  sagili reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time without prior notice. In the event of cancellation, any unconverted Bonus Funds will be removed from the affected Accounts.

6.4  Any Player found to be abusing the sagili bonus system — including but not limited to opening multiple accounts to claim the same bonus, placing offsetting bets to reduce wagering risk, or exploiting technical errors — will have their bonuses voided, their Account suspended, and any winnings generated through such activity confiscated.

7.1  All bets placed on the sagili platform are subject to the specific rules applicable to the relevant game or betting market. These rules are accessible within each game or market on the platform. In the event of a conflict between general Terms and game-specific rules, the game-specific rules shall prevail with respect to that game or market.

7.2  sagili reserves the right to void any bet that has been placed or accepted in error, including where a technical fault, human error, or system failure has resulted in incorrect odds, game outcomes, or credits being displayed or applied.

7.3  Bets placed on live casino tables are final once confirmed. In the event of a disconnection during a live session, the outcome of any round in progress at the time of disconnection will stand as determined by the game server records.

7.4  sagili uses certified random number generator (RNG) technology for all non-live casino games. The integrity of RNG outcomes is independently verified. Results are final and not subject to reversal except in cases of documented technical error.

7.5  Minimum and maximum bet limits apply to all games and markets and are displayed within the relevant game or market interface. sagili reserves the right to adjust bet limits for individual accounts where unusual betting patterns are detected.

8.1  The following conduct is strictly prohibited on the sagili platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension or closure, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Registering, accessing, or using the platform while under 21 years of age;
• Providing false, misleading, or fraudulent information during registration or at any subsequent point;
• Opening or operating more than one Account, whether under the same or different identity details;
• Using the platform from a Restricted Jurisdiction;
• Using any automated software, bot, script, spider, or other artificial means to interact with the platform;
• Exploiting software bugs, game errors, or technical faults to gain an unfair advantage;
• Engaging in any form of collusion, match-fixing, or coordinated betting to manipulate outcomes;
• Using the platform in connection with any money laundering, terrorist financing, or other criminal activity;
• Engaging in abusive, threatening, or harassing conduct toward sagili staff or other players via any communication channel.

9.1  All content on the sagili platform — including but not limited to logos, trademarks, game graphics, software, text, audio, visual elements, and the overall design and layout of sagili.bet — is the property of sagili or its licensors and is protected by applicable intellectual property laws.

9.2  Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sagili platform for personal, recreational purposes only. This licence does not permit you to reproduce, distribute, publicly display, reverse-engineer, decompile, or create derivative works from any sagili content without express written authorisation.

9.3  Any unauthorised use of sagili's intellectual property may result in account closure and legal action.

10.1  sagili collects, processes, stores, and uses your personal data in accordance with its Privacy Policy, which is available at sagili.bet/privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

10.2  sagili implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and sagili.bet are encrypted using TLS technology.

10.3  sagili may be required to disclose your personal data to PAGCOR or other government authorities in connection with regulatory obligations, anti-money laundering requirements, or law enforcement requests. Such disclosures will be made in accordance with applicable Philippine law.

11.1  sagili is committed to promoting responsible gaming and provides a range of tools to help Players manage their gaming activity. These tools include deposit limits, loss limits, wagering limits, session time reminders, and self-exclusion options, all of which are accessible via the Account settings panel.

11.2  Players who wish to take a temporary break from gaming may activate a cooling-off period of between 24 hours and 6 weeks via their Account settings. During a cooling-off period, the Account remains closed to gaming activity but funds may be withdrawn.

11.3  Players who wish to permanently exclude themselves from the sagili platform may request a self-exclusion via the Account settings or by contacting sagili support. Once a self-exclusion is activated, it cannot be reversed for a minimum period of six (6) months. sagili will take all reasonable technical steps to prevent access to the platform during the exclusion period.

11.4  sagili may, at its sole discretion, impose responsible gaming restrictions on any Account where indicators of problem gambling are identified, including but not limited to unusual deposit patterns, extended play sessions, or requests for frequent limit increases. Such restrictions may be applied without prior notice in the interest of player welfare.

12.1  To the fullest extent permitted by applicable Philippine law, sagili shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the sagili platform, including but not limited to loss of profits, loss of data, loss of opportunity, or loss of goodwill.

12.2  sagili does not warrant that the platform will be continuously available, error-free, or free from viruses or other harmful components. sagili shall not be liable for any interruption, suspension, or termination of the platform or any of its features, whether caused by technical fault, maintenance, regulatory requirement, or any cause beyond sagili's reasonable control.

12.3  sagili's total aggregate liability to any Player in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that Player into their sagili Account in the thirty (30) days immediately preceding the event giving rise to the claim.

12.4  Nothing in these Terms excludes or limits sagili's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

13.1  You may close your Account at any time by contacting sagili support via live chat or email. Upon closure, any remaining real-money Balance will be returned to you via your most recently used verified payment method, provided all outstanding wagering requirements have been met and no fraud or compliance review is pending.

13.2  sagili reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where a Player has breached any provision of these Terms, where sagili is required to do so by a regulatory or legal obligation, or where sagili reasonably suspects fraudulent, abusive, or criminal activity.

13.3  Upon termination of an Account by sagili for cause, any Bonus Funds, free bets, or promotional credits will be forfeited. Real-money funds will be returned subject to the completion of any outstanding verification requirements and the resolution of any pending investigation.

14.1  These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

14.2  Any dispute arising between you and sagili shall first be submitted to sagili's customer support team for informal resolution. sagili will endeavour to resolve all disputes within ten (10) business days of receipt of a written complaint.

14.3  If a dispute cannot be resolved informally, it may be escalated to the relevant Philippine regulatory or gaming authority in accordance with applicable procedures. Both parties agree to cooperate in good faith in any such process.

14.4  You agree that the courts of the Republic of the Philippines shall have exclusive jurisdiction over any dispute that cannot be resolved through the informal or regulatory processes described above.

15.1  sagili reserves the right to modify, update, or replace any part of these Terms at any time. The most current version of the Terms will always be available at sagili.bet/terms-conditions and will display the date on which the Terms were last reviewed.

15.2  Where an amendment is material — meaning it substantially affects your rights or obligations — sagili will provide reasonable notice via a notification displayed on the platform or via email to the address registered on your Account. Where no such notice is feasible due to the nature of the change, the amended Terms will take effect immediately upon publication.

15.3  Your continued use of the sagili platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the platform and close your Account.

16.1  If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding any aspect of your sagili Account or experience on the platform, please contact the sagili support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the sagili.bet platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link; please copy and paste this address into your email client).

16.2  sagili aims to acknowledge all written complaints within 24 hours and to provide a substantive response within 10 business days. Complex disputes involving financial transactions or regulatory matters may take longer to resolve, and sagili will keep you informed of progress throughout the process.

16.3  For queries specifically relating to responsible gaming, self-exclusion, or account restrictions, please contact support and clearly identify your query as a responsible gaming matter. These queries are handled by a dedicated team and are prioritised accordingly.