sagili Privacy Policy

1.1  sagili ("sagili", "we", "us", "our") is the operator of the online gaming and sports betting platform accessible at sagili.bet. We are committed to protecting the privacy and personal data of every individual ("you", "the Player", "User") who accesses or uses our platform.

1.2  This Privacy Policy ("Policy") describes how sagili collects, uses, stores, discloses, and otherwise processes personal data in connection with the operation of the sagili platform. It also describes the rights you have in relation to your personal data and how you can exercise those rights.

1.3  sagili's data processing activities are conducted in compliance with the Republic of the Philippines' Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and applicable regulations issued by the National Privacy Commission ("NPC"). sagili's operations are also subject to oversight by PAGCOR with respect to gaming-related data.

1.4  This Policy should be read alongside sagili's Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and sagili. In the event of any conflict between this Policy and any other sagili document, this Policy shall prevail with respect to matters of personal data processing.

2.1  sagili collects personal data from you directly, automatically through your use of the platform, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described below.

2.2  Registration and Identity Data — When you create a sagili account, we collect your full legal name, date of birth, nationality, residential address, contact telephone number, and email address. This information is required to establish your identity, verify your eligibility to use the platform, and comply with KYC obligations under Philippine law.

2.3  Verification Documents — To complete the KYC process, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, SSS card, or UMID), proof of address documents, and where required, documentation relating to your source of funds. These documents are processed securely and retained only as long as legally required.

2.4  Financial and Transaction Data — We collect information relating to deposits, withdrawals, and other financial transactions conducted on the sagili platform, including payment method details (e-wallet account references, bank account identifiers), transaction amounts, timestamps, and transaction identifiers. Full payment card numbers are never stored on sagili's servers.

2.5  Gaming Activity Data — We collect data relating to your gaming behaviour on the platform, including games played, bets placed, wager amounts, outcomes, session durations, and responsible gaming tool usage. This data is used to operate the platform, detect problem gambling indicators, and fulfil regulatory reporting obligations.

2.6  Technical and Device Data — We automatically collect technical information when you access sagili.bet, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used to ensure platform security, prevent fraud, and optimise the user experience across devices.

2.7  Communications Data — When you contact sagili support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. This data is used to resolve disputes, improve our support services, and maintain compliance records.

3.1  sagili uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your sagili account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Platform Operation: To provide the full range of sagili gaming and betting services, process your bets and wagers, manage your account balance, and ensure a consistent and reliable platform experience.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, USDT, 7-Eleven, Bayad Center, and other supported payment methods, and to reconcile financial transactions in accordance with accounting and regulatory requirements.
• Regulatory Compliance: To fulfil sagili's legal obligations under Philippine law, including KYC verification, anti-money laundering (AML) checks, responsible gaming monitoring, and regulatory reporting to PAGCOR and other relevant authorities.
• Security and Fraud Prevention: To detect, investigate, and prevent fraud, account takeover, money laundering, and other illegal or prohibited activities on the sagili platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of sagili's support services.
• Responsible Gaming: To monitor gaming patterns and identify indicators of problem gambling, to enforce responsible gaming limits and restrictions, and to communicate with players about responsible gaming tools and resources.
• Service Improvement: To analyse aggregated and anonymised usage data to improve platform features, game offerings, and the overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time via your account settings or by contacting sagili support.

3.2  sagili does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where such automated processing is required by law or is necessary to prevent fraud or money laundering.

4.1  sagili processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing that is necessary to perform the contract between you and sagili — that is, to provide the gaming and betting services you have registered to use, including account management, payment processing, and game operation.
• Legal Obligation: Processing that is required to comply with sagili's legal obligations under Philippine law, including KYC verification, AML reporting, age verification, PAGCOR regulatory requirements, and data retention mandates.
• Legitimate Interests: Processing that is necessary for sagili's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, dispute resolution, and service analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain non-essential cookies, where we have obtained your express consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1  sagili does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your personal data may be shared only in the following circumstances:

• Regulated Service Providers: sagili works with trusted third-party service providers who assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, USDT providers, 7-Eleven, Bayad Center), identity verification services, cloud infrastructure providers, and customer support technology vendors. These providers are bound by contractual obligations to process your data only as instructed by sagili and to maintain appropriate security standards.
• Regulatory and Law Enforcement Authorities: sagili may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other government agencies where required by Philippine law, a lawful court order, or a regulatory directive. Such disclosures are made strictly in accordance with applicable legal requirements.
• Group Companies: Where sagili operates through affiliated entities, personal data may be shared within the sagili group for the purposes of platform operation, compliance, and internal reporting, subject to equivalent data protection standards.
• Business Transfers: In the event of a merger, acquisition, or sale of sagili's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same data protection commitments set out in this Policy.

6.1  sagili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes that may arise in connection with your use of the platform.

6.2  Account data and KYC documentation are retained for a minimum of five (5) years from the date of account closure or the last transaction, in accordance with Philippine AML and gaming regulatory requirements. Transaction records are retained for the same minimum period.

6.3  Communications data (live chat logs, email correspondence) is retained for a minimum of two (2) years from the date of the communication, or longer where the communication relates to an unresolved dispute or ongoing regulatory matter.

6.4  Where personal data is no longer required for any legitimate purpose and no legal retention obligation applies, sagili will securely delete or anonymise that data in accordance with its internal data disposal procedures.

6.5  Where you request deletion of your data (as described in Section 9), sagili will honour that request to the extent permitted by applicable law. Regulatory retention obligations may prevent the immediate deletion of certain categories of data, and sagili will inform you of any such limitations at the time of your request.

7.1  sagili uses cookies and similar tracking technologies (including session tokens and local storage) to operate the sagili.bet platform effectively. Cookies are small text files placed on your device when you access a website; they allow the site to recognise your device and store certain information about your preferences and session.

7.2  sagili uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and display preferences, and enable core security features. These cookies cannot be disabled without preventing you from using the platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the platform — for example, which pages are visited most frequently and whether any error messages are encountered. This data helps sagili improve platform performance and user experience.
• Functional Cookies: These cookies remember choices you make on the platform (such as preferred game categories or display settings) so that sagili can provide a more personalised experience during your sessions.
• Marketing Cookies: Where you have consented, these cookies allow sagili to show you relevant promotional content related to your gaming activity. sagili does not use third-party advertising networks for this purpose.

7.3  You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the sagili platform. Instructions for managing cookies are available in the help documentation of your browser.

8.1  sagili implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmissions between your device and sagili.bet;
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest using industry-standard algorithms;
• Access controls that limit internal access to personal data to authorised personnel with a demonstrated need to access it;
• Regular security audits and penetration testing of the sagili platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems that store personal data;
• Incident response procedures designed to detect, contain, and remediate security breaches promptly.

8.2  In the event of a personal data breach that is likely to result in risk to your rights and freedoms, sagili will notify the National Privacy Commission as required by Philippine law and will communicate with affected players in a timely and transparent manner.

8.3  While sagili takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your sagili login credentials confidential and for notifying sagili immediately if you suspect unauthorised access to your account.

9.1  Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by sagili. To exercise any of these rights, please contact sagili support via live chat or email. sagili will respond to all verified rights requests within thirty (30) days of receipt, except where a longer period is permitted by law.

• Right to Access: You have the right to request confirmation of whether sagili holds personal data about you and, if so, to obtain a copy of that data along with information about how it is being processed.
• Right to Correction: You have the right to request that inaccurate or incomplete personal data held by sagili be corrected or updated. You can update many of your personal details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to applicable legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where sagili relies on legitimate interests as the legal basis, and where your particular circumstances justify an objection. You also have the right to object to direct marketing communications at any time.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe that sagili has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10.1  The sagili platform is strictly intended for individuals who are at least 21 years of age. sagili does not knowingly collect personal data from any person under the age of 21. The minimum age requirement is enforced through the KYC verification process applied to all new registrations.

10.2  If sagili becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly, the associated account will be closed, and all deposits will be returned in accordance with sagili's underage gaming procedures.

11.1  sagili's primary operations and data infrastructure are based in the Philippines. In some cases, personal data may be processed by service providers whose servers are located outside the Philippines — for example, cloud infrastructure providers or international payment processors.

11.2  Where personal data is transferred outside the Philippines, sagili ensures that such transfers are subject to appropriate safeguards, including contractual protections equivalent to those required under Philippine data protection law. sagili will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without implementing such safeguards.

11.3  If you would like more information about the international data transfer safeguards in place, please contact sagili's Data Protection Officer using the contact details provided in Section 13.

12.1  sagili may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The most current version of the Policy will always be available at sagili.bet/privacy-policy and will display the date on which it was last reviewed.

12.2  Where an update is material — meaning it significantly changes how we use your personal data or the rights available to you — sagili will provide reasonable advance notice via a notification displayed on the platform or via email to the address registered on your account. Your continued use of the sagili platform after the effective date of any update constitutes acceptance of the revised Policy.

12.3  If you do not agree with any update to this Policy, you may close your account and request deletion of your personal data in accordance with Section 9 above, subject to applicable legal retention obligations.

13.1  If you have any questions, concerns, or requests relating to this Privacy Policy or to the way sagili processes your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on sagili.bet. Our average response time is 3–5 minutes.
• Email: [email protected]  (plain text only — this is not a clickable link; please copy and paste this address into your email client).

13.2  sagili has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO can be reached via the email address above, with "Data Protection Officer" noted in your message subject or opening line so that your query is directed to the appropriate team.

13.3  If you are not satisfied with sagili's response to a privacy-related complaint or request, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint can be found through official Philippine government channels.